Carong Privacy Policy — Your Data is Safe With Us

1. Introduction

Welcome to Carong. This Privacy Policy explains how Carong (carong.click) collects your personal data, how it is used, and how it is kept secure.

Carong believes privacy is a fundamental human right. We want you to know exactly what we do with your data — no ambiguity, nothing hidden. This policy is written in plain, straightforward language so every member can easily understand it.

By registering or using Carong's services, you agree to this Privacy Policy. If you do not agree, please refrain from using the platform. For any questions, contact our support team.

2. What Information We Collect

Carong collects various types of data, divided into two main categories:

a) What you provide directly:

• Name, Date of Birth & Gender
• Mobile Number & Email Address
• Mobile banking number (Mobile Pay, Nagad, Rocket)
• Copy of NID or Passport for identity verification
• Messages and complaints submitted to support

b) Automatically Collected Information:

• IP Address & Device Information
• Browser Type & Operating System
• Page Visit History & Session Duration
• Betting History & Transaction Records
• Cookies & Local Storage Data

3. How We Collect Information

Carong collects data through several methods, each used for a specific reason:

• Registration Form: You provide information directly when opening an account.
• Payment Processing: Mobile banking details are collected during deposits and withdrawals.
• KYC Verification: Supporting documents may be requested to verify identity.
• Browsing Tracking: Page visits are tracked via cookies and analytics tools.
• Support Contact: Information you send via chat or email is recorded.
• Third Parties: Transaction confirmation details are received from the payment gateway.

Carong never accesses your device's microphone, camera, or location without permission. If the mobile app requests any permissions, there is a specific reason for each one — and you can decline.

4. Purpose of Data Use

Carong uses collected data solely for the purposes outlined below — it is not used for anything beyond this:

• Account Management: Creating, managing, and securing your account.
• Payment Processing: Processing deposits and withdrawals securely.
• Customer Support: Responding to your queries and complaints.
• Security: Detecting fraud, money laundering, and multiple accounts.
• Service Improvement: Analyzing user behavior to improve the platform.
• Legal Obligations: Providing required information to authorities upon official request.
• Promotions: Sending offers and bonus information with your consent.

5. Data Sharing Policy

Carong does not generally share your data with third parties. However, sharing may occur in the following limited circumstances:

• Payment Providers: Minimal information is shared with payment partners such as Mobile Pay, Nagad, or Rocket solely to process transactions.
• KYC Service Provider: Trusted third parties may be used for identity verification.
• Legal Obligations: We may be required to disclose data under a court order or government directive.
• Business Changes: If Carong is sold or merged, data may be transferred to the new entity, but the same privacy policy will remain in effect.

Any such sharing is always minimal and strictly limited to its intended purpose. Carong ensures all partners comply with appropriate confidentiality agreements.

6. Data Security Measures

Carong uses a multi-layered security system to keep your data safe:

• SSL/TLS Encryption: All data transfers on the website and app are encrypted.
• Firewall Protection: Advanced firewalls are in place to prevent unauthorized access to our servers.
• Two-Factor Authentication (2FA): An additional layer of security for account logins.
• Regular Security Audits: Regular system audits conducted by external experts.
• Restricted Staff Access: Only authorized personnel have access to specific data.
• Data Backup: Regular backups minimize the risk of data loss.

7. Cookie Policy

Cookies are small text files stored in your browser. Carong uses the following types of cookies:

• Essential Cookies: To maintain login sessions and ensure security. Disabling these may cause the site to not function properly.
• Preference Cookies: To remember your language, time zone, and display preferences.
• Analytics Cookies: To identify the most visited pages and measure site performance.
• Security Cookies: To detect fraud and prevent CSRF attacks.

Cookies can be disabled from your browser settings, though turning off certain essential cookies may affect site functionality. Carong does not use third-party advertising cookies.

8. Data Retention Period

Carong does not retain data longer than necessary. Retention periods vary depending on the type of data:

• Account Information: For the duration the account is active, and up to 5 years after closure for legal purposes.
• Transaction Records: Up to 7 years (as required by financial regulations).
• KYC Documents: Up to 5 years after verification.
• Support Chat: Up to 2 years after last contact.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

Once the retention period expires, Carong automatically deletes or anonymizes the relevant data securely.

9. Your Data Rights

As a Carong member, you have the following rights:

• Right to Access: You can find out what information Carong holds about you.
• Right to Rectification: You can request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data, subject to certain conditions.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Portability: You can request a copy of your data in a readable format.
• Right to Opt-Out: You can opt out of marketing communications at any time.

10. Minor Protection

Carong's services are intended exclusively for users aged 18 and above. Carong does not knowingly collect data from anyone under 18.

If a minor is found to have created an account — whether detected by us or reported by a guardian — that account will be closed immediately and all associated data will be deleted.

If Parents Have Concerns support@carong.clickto get in touch.

11. Policy Changes

Carong may update this Privacy Policy when necessary. In the event of any changes:

• The "Last Updated" date at the top of the page will be revised accordingly.
• Registered members will be notified via SMS or email of any major changes.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

Previous versions of the Privacy Policy are available upon request through Support.

12. Contact

For any questions, concerns, or requests to exercise your rights regarding this privacy policy:

• Email: support@carong.click
• Live Chat: Chat button at the bottom right of the Carong website
• Support Hours: 24/7 support in Bengali